Privacy Policy

1. Introduction

bitbet is Bangladesh's premier English-language online betting and casino platform, offering sports wagering, live casino, slots, and a broad range of other gaming products to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other district of Bangladesh. In the course of providing these services, bitbet necessarily collects and processes certain categories of personal data.

This Privacy Policy sets out, in clear and formal terms, the categories of personal information that bitbet collects, the purposes for which that information is processed, the parties with whom it may be shared, the security measures applied to protect it, the length of time it is retained, and the rights available to you as a data subject. This policy applies to all data collected through bitbet.biz, through any mobile-optimised version of the platform, and through any communication channel operated by bitbet including its customer support email.

This Privacy Policy should be read together with the bitbet Terms & Conditions and the bitbet Responsible Gaming Policy, both of which are accessible via the Information section of the website. Where there is any conflict between this Privacy Policy and another document, this Privacy Policy shall prevail in respect of privacy and data protection matters.

2. Data Controller

For the purposes of this Privacy Policy, the data controller — meaning the entity that determines the purposes and means of processing personal data collected through bitbet.biz — is bitbet. All data protection enquiries, subject access requests, and privacy-related complaints should be directed to the contact details provided in Section 14 of this policy.

bitbet is responsible for all personal data collected directly through the platform. Where bitbet uses third-party service providers to process data on its behalf (for example, payment processors or game software providers), those third parties act as data processors under bitbet's instruction and are bound by appropriate data processing agreements that restrict their use of your data to the purposes specified by bitbet.

3. Personal Data We Collect

bitbet collects personal data across several categories depending on how you interact with the platform. The following table summarises the main categories of data collected and the context in which each is obtained:

Data Category	Examples	Collection Context
Identity Data	Full legal name, date of birth, National ID or passport number	Account registration and KYC verification
Contact Data	Bangladeshi mobile number, email address	Account registration; ongoing communications
Financial Data	bKash/Nagad/Rocket mobile wallet number, bank account details, transaction history	Deposit and withdrawal processing
Technical Data	IP address, browser type and version, device type, operating system, session timestamps	Automatically collected when you access the platform
Usage Data	Pages visited, games played, bets placed, w agering amounts, session duration, bonus activity	Automatically recorded during platform use
Communication Data	Support ticket content, email correspondence, live chat transcripts	Customer support interactions
Verification Data	Copies of government-issued ID, proof of address documents, source-of-funds evidence	KYC and enhanced due diligence reviews

3.1 Data You Provide Voluntarily

The majority of personal data held by bitbet is data that you provide directly when registering an account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion. You are not legally required to provide this data, but without it bitbet cannot open or maintain a player account on your behalf.

3.2 Data Collected Automatically

When you access bitbet.biz, certain technical and usage data is collected automatically by the platform's servers and analytics systems. This includes your IP address, the type and version of browser you are using, your device model and operating system, the pages you visit and the order in which you visit them, and the duration of your session. This data is used to ensure the platform operates correctly across all device types, to detect and prevent fraudulent access, and to improve overall platform performance.

4. How We Use Your Personal Data

bitbet processes personal data only for specific, legitimate purposes. The following list sets out the primary purposes for which your data is used:

• Account Administration: Creating and maintaining your player account, verifying your identity, managing your account settings, and communicating with you about account-related matters.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Financial data is used only to the extent necessary to complete each transaction.
• Regulatory Compliance: Fulfilling obligations related to anti-money-laundering (AML) screening, Know Your Customer (KYC) verification, and any other legal or regulatory requirement applicable to online gaming operators serving the Bangladesh market.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, bonus abuse, and other security threats to the platform and its player base.
• Responsible Gaming: Monitoring wagering patterns to identify potential problem gambling behaviour, administering self-exclusion requests, enforcing deposit limits, and providing reality-check notifications in line with bitbet's Responsible Gaming commitments.
• Platform Improvement: Analysing aggregate usage data to identify performance issues, optimise the user interface, improve game loading times, and develop new features that benefit the player community.
• Customer Support: Responding to queries, resolving complaints, and providing assistance with account, payment, and gameplay issues through the bitbet support team.
• Marketing Communications: Where you have provided explicit consent, sending you information about new games, promotional offers, seasonal bonuses (such as Eid or Pohela Boishakh promotions), and other bitbet news via your registered mobile number or email address. You may withdraw this consent at any time.

5. Legal Basis for Processing

bitbet processes personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary to perform the contract between bitbet and the player — for example, creating an account, processing a deposit, settling a bet, or processing a withdrawal request.
• Legal Obligation: Processing is necessary to comply with a legal obligation — for example, KYC verification requirements, AML screening, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of bitbet, provided those interests are not overridden by your rights and interests. Legitimate interest purposes include fraud prevention, platform security, abuse detection, and internal analytics.
• Consent: Where processing is based on consent — primarily for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of marketing consent does not affect your ability to maintain and use your bitbet account.

6. Data Sharing and Disclosure

bitbet does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes under any circumstances. Your data may, however, be shared with carefully selected third parties in the following limited circumstances:

6.1 Payment Service Providers

To process deposits and withdrawals, bitbet shares the minimum necessary financial data with the payment service providers you have selected — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers act as independent data controllers in respect of their own payment processing activities and are governed by their own privacy policies.

6.2 Game Software Providers

bitbet's gaming library is powered by software from internationally recognised studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive certain technical and gameplay data, such as your anonymised player ID, session data, and game history, for the purpose of delivering and auditing game content. They do not receive your full identity or payment data.

6.3 Identity Verification Services

To fulfil its KYC obligations, bitbet may use third-party identity verification service providers who assist in authenticating identity documents and cross-referencing information against publicly available databases. These providers are bound by strict data processing agreements with bitbet.

6.4 Legal and Regulatory Authorities

bitbet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, in response to a valid legal request, or where disclosure is necessary to protect the legal rights or safety of bitbet, its players, or the general public. Such disclosures are made only to the extent required and are documented internally.

6.5 Business Transfers

In the event that bitbet undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by bitbet may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to the privacy terms governing their data prior to the transfer taking effect.

7. Cookies and Tracking Technologies

bitbet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used by bitbet fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They include session cookies that keep you logged in during a play session and security cookies that help detect fraudulent access. These cookies cannot be disabled without preventing you from using core platform features.
• Performance and Analytics Cookies: These cookies collect anonymous data about how players interact with the platform, including which pages are visited most frequently and where errors occur. This data is used solely for internal performance improvement.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category, display language, or notification settings — so that you do not need to re-enter them on each visit.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to record your platform activity in order to deliver more relevant promotional content. These cookies are not used to track your activity across other websites.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the platform. Disabling other cookie categories will not prevent you from accessing bitbet but may reduce the quality of your experience.

8. Data Retention

bitbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal or regulatory obligations, whichever is the longer period. The following general retention periods apply:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• Customer support communications: Retained for three years from the date of the last interaction, unless the content is relevant to an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to twelve months in identifiable form, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent, plus a further three years to demonstrate compliance with consent obligations.

Where data is no longer required for any lawful purpose, bitbet will securely delete or anonymise it using industry-standard data erasure procedures. Anonymised data, which cannot reasonably be used to identify any individual, may be retained indefinitely for statistical and research purposes.

9. Data Security

bitbet takes the security of personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and bitbet's servers.
• Encryption of sensitive data fields — including identity document scans and financial account details — at rest in bitbet's database infrastructure.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis, with access logs maintained and audited regularly.
• Two-factor authentication requirements for all internal administrative access to systems holding player data.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Formal incident response procedures covering the detection, containment, investigation, and notification processes for any personal data breach.

10. Your Data Rights

As a data subject, you have the following rights in respect of the personal data held about you by bitbet. To exercise any of these rights, please contact [email protected] with a clear description of your request. bitbet will respond within a reasonable period and in any event within 30 calendar days of receipt of a valid request.

• Right of Access: You have the right to request a copy of the personal data that bitbet holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. Some corrections can be made directly through your account settings panel.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bitbet's legal obligation to retain certain records for regulatory compliance periods.
• Right to Restrict Processing: You have the right to request that bitbet restricts the processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. You may also withdraw marketing consent at any time.

11. Children's Privacy

bitbet is strictly an adults-only platform. The minimum age for registration and participation is 18 years. bitbet does not knowingly collect, store, or process personal data relating to any individual under the age of 18. If bitbet becomes aware that it has inadvertently collected data from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor in your care has registered an account with bitbet, please contact [email protected] immediately so that the matter can be investigated and the account closed without delay. All funds associated with an underage account will be dealt with in accordance with bitbet's Terms & Conditions.

12. Third-Party Links

bitbet.biz may on occasion contain links to third-party websites or resources. These links are provided for reference purposes only and do not constitute an endorsement of any third-party site, its content, or its privacy practices. Once you leave bitbet.biz by following a third-party link, this Privacy Policy no longer applies. bitbet encourages you to review the privacy policies of any third-party site you visit. bitbet accepts no responsibility or liability for the privacy practices or content of any external website.

13. Changes to This Privacy Policy

bitbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in the law, in platform features, in data processing activities, or in industry best practice. Where a material change is made, bitbet will notify registered players via their registered mobile number or email address at least 7 days prior to the updated policy taking effect.

The effective date displayed at the top of this page will be updated each time a new version of the Privacy Policy is published. Your continued use of the bitbet platform after the effective date of any amendment constitutes acceptance of the revised policy. If you do not agree with any updated terms, you should cease using the platform and may request account closure by contacting the support team.

The most current version of this Privacy Policy is always accessible at bitbet.biz/privacy-policy. bitbet recommends reviewing this page periodically so that you remain informed of how your personal data is being handled.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bitbet, please use the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line recommended: "Privacy Request – [Your Account Username]"
• Response time: bitbet aims to acknowledge all privacy-related requests within 24 hours and to provide a substantive response within 30 calendar days.
• Support hours: 24 hours a day, 7 days a week, 365 days a year

For questions specifically about your rights under this policy or to submit a formal data subject access request, please include your full registered name, registered mobile number, and a brief description of your request in your email to [email protected].